We’re looking for a proactive and relationship-focused Customer Success Manager to ensure our clients get maximum value from Synta AI. You’ll guide customers from onboarding through adoption, helping them achieve measurable results while building strong, long-term partnerships.

Responsibilities

• Lead onboarding sessions and product training for new clients

• Serve as the primary point of contact for assigned accounts

• Monitor account health and proactively address potential issues

• Collaborate with product and engineering teams to resolve client requests

• Provide strategic recommendations to improve client workflows

• Track and report on key customer success metrics

Requirements

• Experience in a customer success, account management, or client-facing role

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts to non-technical users

• Organized, detail-oriented, and able to manage multiple accounts at once

• Proficiency with CRM tools (HubSpot, Salesforce, or similar)

Nice to Have

• Experience in SaaS, B2B, or AI-related products

• Background in training or workshop facilitation

• Familiarity with analytics or reporting tools

• Ability to identify upsell and cross-sell opportunities

• Bilingual skills are a plus